Part 1: Concepts & Cases
1. What is e-moderating?
2. A model for online in education & training
3. E-moderating qualities & roles
4. Training e-moderators
5. E-moderators & the participants’ experience
6. E-moderating: the key to the future of teaching and learning
Part 2: Resources for practitioners
E-moderating skills
1. Taming online time
2. Components of online socialization
3. How to weave
4. Treading on cultural toes
5. Presence
6. E-moderation principles for productive conferencing
7. Conference housekeeping
8. Knowledge sharing & construction
9. E-moderating with synchronous conferencing
Managing e-moderating
10. Using the 5 stage model
11. Keeping e-moderating costs down
12. Evaluating & assessing participation online
13. Training e-moderators
14. Boosting participation
15. Monitoring e-moderating
16. Communicating online
Online participants
17. Encouraging self-managing groups
18. Users with disabilities
19. Induction
20. Supporting & developing online novices
21. Understanding lurkers
22. Valuing online diversity
Exploring online
23. A virtual learning environment parable
24. Myth busters
25. A future scenario
26. What will we call ourselves/
27. Conference text examples.
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